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voip and nbn dropouts

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Level 1b

Hi my tpg modem logs show lots of drop outs on voip and nbn. i have pasted a sample below. Any advice or assistance would be appreciated.

cheers,

Gaz

2019-07-04 12:05:25 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 12:05:25 [3] PPP: ppp3
2019-07-04 12:05:45 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000127d)]
2019-07-04 12:05:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000127d)]
2019-07-04 12:05:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000127d)]
2019-07-04 12:06:19 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 12:06:19 [3] PPP: ppp3
2019-07-04 12:06:39 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000134f)]
2019-07-04 12:06:43 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000134f)]
2019-07-04 12:06:53 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000134f)]
2019-07-04 12:07:00 [5] System: EWAN link down
2019-07-04 12:07:10 [5] System: EWAN link up 1000 mbps
2019-07-04 12:07:13 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 12:07:13 [3] PPP: ppp3
2019-07-04 12:07:14 [5] System: EWAN link down
2019-07-04 12:07:25 [5] System: EWAN link up 1000 mbps
2019-07-04 12:07:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001430)]
2019-07-04 12:07:35 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001430)]
2019-07-04 12:07:45 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001430)]
2019-07-04 12:08:05 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 12:08:05 [3] PPP: ppp3
2019-07-04 12:08:25 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001501)]
2019-07-04 12:08:29 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001501)]
2019-07-04 12:08:37 [5] System: EWAN link down
2019-07-04 12:08:39 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001501)]
2019-07-04 12:08:45 [5] System: EWAN link up 1000 mbps
2019-07-04 12:08:51 [5] System: EWAN link down
2019-07-04 12:08:59 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 12:08:59 [3] PPP: ppp3
2019-07-04 12:09:02 [5] System: EWAN link up 1000 mbps
2019-07-04 12:09:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015f6)]
2019-07-04 12:09:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015f6)]
2019-07-04 12:09:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015f6)]
2019-07-04 12:09:41 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 12:09:41 [3] PPP: ppp3
2019-07-04 12:10:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016c6)]
2019-07-04 12:10:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016c6)]
2019-07-04 12:10:04 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x74a80a0c>]
2019-07-04 12:10:04 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xf261c6c6>]
2019-07-04 12:10:04 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xf261c6c6>]
2019-07-04 12:10:04 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-07-04 12:10:04 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x74a80a0c>]
2019-07-04 12:10:04 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x74a80a0c>]
2019-07-04 12:10:04 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x74a80a0c]
2019-07-04 12:10:04 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="zamatua8@tpg.com.au" password=<hidden>]
2019-07-04 12:10:04 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xf261c6c6]
2019-07-04 12:10:05 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2019-07-04 12:10:05 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-07-04 12:10:05 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.21.123>]
2019-07-04 12:10:05 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.21.123>]
2019-07-04 12:10:05 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 220.245.192.145> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-07-04 12:10:05 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 220.245.192.145> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-07-04 12:10:05 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 220.245.192.145> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-07-04 12:10:06 [5] VoIP: enable SIP stack due to intf(220.245.192.145) is up.
2019-07-04 12:10:06 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:06 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:06 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:06 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:06 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:06 [6] VoIP: Register to server address 172.26.0.33:5060
2019-07-04 12:10:08 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:08 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:08 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:08 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-07-04 12:10:08 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-07-04 12:16:03 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:17:24 [5] DHCPD: Recv DISCOVER from 00:26:82:61:3A:8C
2019-07-04 12:17:24 [5] DHCPD: Send OFFER with ip 192.168.1.119
2019-07-04 12:17:27 [5] DHCPD: Recv DISCOVER from 00:26:82:61:3A:8C
2019-07-04 12:17:27 [5] DHCPD: Send OFFER with ip 192.168.1.119
2019-07-04 12:17:34 [5] DHCPD: Recv DISCOVER from 00:26:82:61:3A:8C
2019-07-04 12:17:34 [5] DHCPD: Send OFFER with ip 192.168.1.119
2019-07-04 12:17:34 [5] DHCPD: Recv REQUEST from 00:26:82:61:3A:8C
2019-07-04 12:17:35 [5] DHCPD: Send ACK to 192.168.1.119
2019-07-04 12:20:25 [5] DHCPD: Recv REQUEST from 30:59:B7:49:C8:B5
2019-07-04 12:20:25 [5] DHCPD: Send ACK to 192.168.1.114
2019-07-04 12:20:36 [5] DHCPD: Recv REQUEST from 30:59:B7:49:C8:B5
2019-07-04 12:20:36 [5] DHCPD: Send ACK to 192.168.1.114
2019-07-04 12:21:58 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:27:53 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:31:58 [5] System: DSL training G.994
2019-07-04 12:33:48 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:39:43 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:45:38 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:45:38 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:51:34 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 12:57:29 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:01:36 [5] System: DSL training G.994
2019-07-04 13:03:24 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:09:19 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:15:14 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:15:14 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:20:00 [5] System: DSL training G.994
2019-07-04 13:21:09 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:21:10 [5] System: DSL training G.994
2019-07-04 13:27:04 [6] VoIP: Register to server address 172.26.0.17:5060
2019-07-04 13:28:52 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2019-07-04 13:28:52 [3] PPP: ppp3 LCP down
2019-07-04 13:28:52 [4] PPP: ppp3 LCP down
2019-07-04 13:28:52 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2019-07-04 13:28:56 [3] PPP: ppp3
2019-07-04 13:28:56 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-07-04 13:29:10 [5] DHCPD: Recv REQUEST from 4C:60Smiley Very HappyE:65:5C:20
2019-07-04 13:29:10 [5] DHCPD: Send ACK to 192.168.1.2
2019-07-04 13:29:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001ab3)]
2019-07-04 13:29:20 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001ab3)]
2019-07-04 13:29:55 [3] PPP: ppp3 Timeout waiting for PADS packets
2019-07-04 13:29:55 [3] PPP: ppp3
2019-07-04 13:30:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001b83)]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x4d09889a>]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x4aaa925c>]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x4aaa925c>]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x4d09889a>]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x4d09889a>]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x4d09889a]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="zamatua8@tpg.com.au" password=<hidden>]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x4aaa925c]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.137>]
2019-07-04 13:30:15 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.137>]
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 125.254.18.117> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2019-07-04 13:30:15 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 125.254.18.117> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2019-07-04 13:30:15 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 125.254.18.117> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2019-07-04 13:30:17 [5] VoIP: enable SIP stack due to intf(125.254.18.117) is up.
2019-07-04 13:30:17 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:17 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:17 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:17 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:17 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:19 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:19 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:19 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:19 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:19 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-07-04 13:30:19 [6] VoIP: Register to server address 172.26.0.1:5060
2019-07-04 13:30:20 [5] DHCPD: Recv REQUEST from 4C:60Smiley Very HappyE:65:5C:20
2019-07-04 13:30:20 [5] DHCPD: Send ACK to 192.168.1.2
2019-07-04 13:35:16 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2019-07-04 13:35:16 [3] PPP: ppp3 LCP down
2019-07-04 13:35:16 [4] PPP: ppp3 LCP down
2019-07-04 13:35:16 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2019-07-04 13:35:20 [3] PPP: ppp3
2019-07-04 13:35:20 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-07-04 13:35:39 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001e4b)]
2019-07-04 13:35:44 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001e4b)]
2019-07-04 13:35:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001e4b)]
2019-07-04 13:36:14 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:36:14 [3] PPP: ppp3
2019-07-04 13:36:33 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001f20)]
2019-07-04 13:36:38 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001f20)]
2019-07-04 13:36:38 [5] DHCPD: Recv REQUEST from 4C:60Smiley Very HappyE:65:5C:20
2019-07-04 13:36:38 [5] DHCPD: Send ACK to 192.168.1.2
2019-07-04 13:36:48 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001f20)]
2019-07-04 13:37:08 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:37:08 [3] PPP: ppp3
2019-07-04 13:37:27 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001ff5)]
2019-07-04 13:37:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001ff5)]
2019-07-04 13:37:41 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00001ff5)]
2019-07-04 13:38:02 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:38:02 [3] PPP: ppp3
2019-07-04 13:38:02 [5] DHCPD: Recv REQUEST from 4C:60Smiley Very HappyE:65:5C:20
2019-07-04 13:38:02 [5] DHCPD: Send ACK to 192.168.1.2
2019-07-04 13:38:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000020c6)]
2019-07-04 13:38:25 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000020c6)]
2019-07-04 13:38:35 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000020c6)]
2019-07-04 13:38:54 [5] DHCPD: Recv REQUEST from 90:18:7CSmiley Very Happy2:EE:86
2019-07-04 13:38:54 [5] DHCPD: Send ACK to 192.168.1.115
2019-07-04 13:38:55 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:38:55 [3] PPP: ppp3
2019-07-04 13:39:09 [5] DHCPD: Recv REQUEST from 4C:60Smiley Very HappyE:65:5C:20
2019-07-04 13:39:09 [5] DHCPD: Send ACK to 192.168.1.2
2019-07-04 13:39:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000219e)]
2019-07-04 13:39:20 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000219e)]
2019-07-04 13:39:30 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000219e)]
2019-07-04 13:39:50 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:39:50 [3] PPP: ppp3
2019-07-04 13:40:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000226f)]
2019-07-04 13:40:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000226f)]
2019-07-04 13:40:22 [5] System: EWAN link down
2019-07-04 13:40:25 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000226f)]
2019-07-04 13:40:31 [5] System: EWAN link up 1000 mbps
2019-07-04 13:40:35 [5] System: EWAN link down
2019-07-04 13:40:45 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:40:45 [3] PPP: ppp3
2019-07-04 13:40:56 [5] System: EWAN link up 1000 mbps
2019-07-04 13:40:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000236c)]
2019-07-04 13:41:00 [5] System: EWAN link down
2019-07-04 13:41:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000236c)]
2019-07-04 13:41:11 [5] System: EWAN link up 1000 mbps
2019-07-04 13:41:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000236c)]
2019-07-04 13:41:34 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-07-04 13:41:34 [3] PPP: ppp3
2019-07-04 13:41:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002442)]
2019-07-04 13:41:54 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xe356a172>]
2019-07-04 13:41:54 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x66d38d3b>]
2019-07-04 13:41:54 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x66d38d3b>]
2019-07-04 13:41:54 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-07-04 13:41:54 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xe356a172>]
2019-07-04 13:41:54 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xe356a172>]
2019-07-04 13:41:54 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xe356a172]

6 REPLIES 6
Highlighted
Moderator

Hi @zamatua8 ,

 

Thanks for raising this to us. We ran an initial test to your service it shows connected for 3h 35m and no line fault were found. We'd like to confirm if you're still having the same issue.

 

If so, we'd like to arrange a call from one of our Technicians for real-time testing and further investigation.

 

Feel free to PM us your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Cheers!

Highlighted
Level 1b

Hi Shane not sure if you received my reply so am resending it (below). cheers gaz

 

it seems to be perfect during the day it is only occurring during the night and when it rains. Suspect either line/connection faulty somewhere out in the cold street or a  pit. You can contact me on our voip phone XXXXXXXXX or my mobile XXXXXXXXX. I am home until 3pm each day but there is always someone here. Appreciate your assistance, a tech is good, prob gonna require a linesman though but happy to start somewhere.

Regards

Gaz

Highlighted
Moderator

Hi @zamatua8,

 

We've edited your comment with your phone numbers. Please avoid posting personal information on a public thread as it may compromise your account.

 

We've arranged a call from our Tech team between 12PM - 2PM today to run further tests with your service.

 

Regards,

BasilDV

Highlighted
Moderator

Hi @zamatua8,

 

We've seen that you have been in contact with one of our Technicians and confirmed that the home phone issue has been fixed.

 

Let us know should you require further assistance.

 

Cheers!

Highlighted
Level 1c

Can someone update what is the voip issue related to home phone? My nbn network connection dropped very often during 12:00 to 15:00 this week. I also see quite few entries on

VOIP Register to server address 172.26.0.81:5060

VOIP can not find any account forthe incoming call

LAN2 Link down

ppp3 LCP down

DSL training G.994

 

cheers, Irene

 

 

Highlighted
Moderator

Hi @ikflc,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the home phone, these articles may also help :

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.