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2.4g wifi lost5g still ok

Level 2


Since yesterday my NBN router lost 2.4ghz.

5g is still ok to use but devise cannot find 2.4g anymore..(still green light is on the router)

so now I cannot use my wifi printer ,door bell somthing needs 2.4g devices doesn't work.

I have tried reboot couple of times but still same .

Do I have to reset?

please let me know .what i have to do


thank you


Hi @kamauzi


Welcome to the Community!


If both 2.4GHz and 5GHz light are on in your modem/router but your devices are not able to detect the 2.4GHz network, then we'll advise to check the WiFi settings of your modem/router.


You need to make sure that both network are Enabled. You may use these articles that we've created: Easy Steps to Improve Wi-Fi Connection In Your HomeWireless Channel on your modem - what is it and why should I change it?


If all fails, then you might need to reset your modem/router.


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.