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2.4g wifi lost5g still ok

Level 1c


Since yesterday my NBN router lost 2.4ghz.

5g is still ok to use but devise cannot find 2.4g anymore..(still green light is on the router)

so now I cannot use my wifi printer ,door bell somthing needs 2.4g devices doesn't work.

I have tried reboot couple of times but still same .

Do I have to reset?

please let me know .what i have to do


thank you


Hi @kamauzi


Welcome to the Community!


If both 2.4GHz and 5GHz light are on in your modem/router but your devices are not able to detect the 2.4GHz network, then we'll advise to check the WiFi settings of your modem/router.


You need to make sure that both network are Enabled. You may use these articles that we've created: Easy Steps to Improve Wi-Fi Connection In Your HomeWireless Channel on your modem - what is it and why should I change it?


If all fails, then you might need to reset your modem/router.


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.