5G Home Broadband flashing

[Dully]

Hi, the signal lights of my 5G modem are flashing green and won’t stop, I’ve tried resetting it and when I go to check the connectivity it says that my modem is disconnected from the internet, however my phone and laptop still connect to the wifi but there is no internet provided.

[BasilDV]

Hi @Dully

When you advised that you've reset the modem/router, did you press the reset button inside the pinhole?

If yes, please shoot me a PM with your TPG username or customer ID number.

BasilDV