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5G MODEM OPERATING ON 4G

gjdaus45
Level 2

I have had the TPG 5G Sagemcom modem for around a month now.  At first it was almost always on 5G, but lately it has been spending more and more time on 4G.  It has been on 4G all day today.  The download speed on 5G varies from 25 Mbps up to 75Mbps, but on 4G it goes down as low as 3.7mbps - on 19th May at 9:16PM.  The modem has been in the same location since installation, and it is the best location for 5G reception in our unit.  Unless TPG can improve this situation, I'll be forced to return the modem, cancel my TPG account and go with the Telstra firbe optic system.  Location is Lower River Terrace, South Brisbane with a clear view across to the city.

2 REPLIES 2
BasilDV
Moderator

Hi @gjdaus45 

 

We'd like to check on what we can arrange for you.

 

Kindly send us a private message with your account details.

 

BasilDV

jettblack
Level 2

Was a solution found for this issue? I am having a similar problem with the Sagemcom 5866 5G Modem I received recently.