5ghz wifi loses connection archer vr1600v

[hochfamily]

Hi, the 5Ghz wifi connection keep dropping out. I have several devices connected to both the 2Ghz and the 5Ghz wifi connection. quite often during the day the devices connected to the 5Ghz loss internet connection or are unable to connect to the 5Ghz. I must restart the router (archer vr1600v) for the 5Ghz to work. can you please help?

[BasilDV]

Hi @hochfamily 

Welcome to TPG Community!

It is possible that the signal of the 5GHz network is being interfered by some frequency. We've created an article that will guide you on how to improve your home network. You may refer to his link.

If the issue still persists, try to reset the modem/router to its default settings, then test the connection again.

Let us know how it goes.

BasilDV

[SamSamych]

Same here. All 5G devices lose connectivity and don't recover until the router is rebooted. Definitely looks like a problem with the TPLink modem, not wifi coverage/interference. Connected devices stay "connected", but are unable to exchange any traffic, new devices are unable to connect. Sometimes happens multiple times a day, very annoying. 

[Riezl]

Hi @SamSamych, have you tried the troubleshooting here Easy Steps to Improve Wi-Fi Connection In Your Home ?

If the issue persists, please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call so we arrange one of our senior technical specialists to contact you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[SamSamych]

Yes, of course I have. Again, this is not poor signal, this is complete and unrecoverable loss of 5G connectivity.

[Anonymous]

Hi @SamSamych,

If you experience frequent dropouts using 5GHz Wireless connection perhaps the wireless range of your device(s) to the modem/router is not enough. We recommend to use the standard 2.4GHz to avoid this wireless issue.

Note:

2.4GHz

• lower frequency means longer range (with walls and solid objects all considered)
• prone to more interference from cordless phones, older microwave ovens, and bluetooth devices that also use 2.4GHz
• supports lower maximum data rates on the latest 802.11n and 802.11ac router technology as compared to 5GHz

5GHz

• higher frequency means shorter range (with walls and solid objects all considered)
• no interference from 2.4GHz devices such as cordless phones, older microwave ovens, and bluetooth devices
• supports significantly higher maximum data rates on the latest 802.11n and 802.11ac router technology as compared to 2.4GHz

- Credits to @Ozone

You may visit this helpful article 2.4ghz vs 5ghz

Let us know should you require further assistance.

Cheers!

[SamSamych]

Again, we're not talking dropouts, we're talking complete and unrecoverable loss of connectivity, including clients within 50cm of the router

[SamSamych]

2.4GHz is unfortunately not an option, as the spectrum is too crowded to allow full 90Mbit utilization

[Anonymous]

Hi @SamSamych,

Thanks for sending us your details and additional information related to this concern. If 2GHz and Wired connection are not affected with the issue. We'd like to confirm if we have tried to reset the modem/router.

This article will help you on how to re-configure the modem/router. How to set up your TP-Link VR1600v modem

Let us know how it will go.

Cheers!

[sacheboi]

Hi @Anonymous, 

I'm afraid you don't appear to be listening to what the customer is saying - this is neither a setup issue nor a Wi-Fi strength issue.

I am suffering exactly the same problem, which appears to occur when I am doing heavy uploading over the 5Ghz network. I need to do a hard switch off/on on the router to make it work again.

Is there a fault with either the firmware or the hardware itself? Can you tell us if other users have had the same issue - and what solutions have you recommended?