ADSL2+ connection

Level 1b

Hi, our ADSL Home Bundle has recently been activated in our apartment, however the internet light remains off on our TP-Link router.  The power and wifi lights are on.

1 REPLY 1
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Moderator

Hi jasjn,

 

Welcome to TPG Community!

On ADSL service, I suggest you to check if a dialtone is present on the line.

IF not, make sure the telephone cable is properly connected to the socket and socket wont looks corroded (green color).

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

Please advice if this works.