Welcome to TPG Community!
We were able to locate your account using your community details and learned that the ADSL2+ service is successfully installed, but the configuration of your modem is incorrect.
You need to configure the modem with your TPG account details. You may refer to this link for some basic instructions on configuring your Netgear modem.
Let us know should you require further assistance.
Thanks for getting back to us, dacdomy37!
Based on the test, the modem is still able to get a good signal from the line so I believe it should work fine. All we need to figure out is how to configure it with the right settings.
I'll have our Technical team to contact and assist you. Just let us know of your best contact time & number via private message and I'd be glad to organise a call back for you.
I've gotten your PM and already organised a contact to be made tomorrow, 14 November between 5.30-6.30 ACT.
Please don't hesitate to let us know should you have further queries.