Welcome to the Community!
We were able to locate your account and learned that the installation of your service is still in progress.
You may check this article for some guides:
In order to check on the status of your order, you may send me your preferred time and best number to be contacted via PM by our NBN Provisioning for discussion.
Just checking should you require assistance, in the event that the issue still persists, please send us a Private Message with your account details so we can proceed with the initial assessment.
I received modem and I turnd it on. But I do not have internet