My NBN connection light flashing red and no internet connection

[kanglezheng]

My NBN connection has been on red light flashing since the thunder lighting last night, and I have no  internet connection since then, I have checked NBN network show my sub. has no outage. and I can't reach any person on phone, it's forever onhold.

Regards

[Ahra_G]

Hi @kanglezheng, 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persists, let us have your Customer ID or username via private message so we can confirm the details and also check the status of your service.

Thanks! 

Ahra_G