Archer 1600V WiFi

[bjselby]

I have the above modem and the 2.4 GHz WiFi will not work unless I manually select a channel. In Auto I can't see my networks. The modem was replaced by TPG but the new one is exactly the same!

Is there some way to fix this or upgrade our firmware??

[Anonymous]

Hi @bjselby,

Welcome to the community!

Thanks for raising this to us. Is this happening to multiple or single device? it is Impossible that the replacement modem/router is faulty again since our dispatch team ensure the quality and performance of the equipment before shipping out the new modem. There is aa chance that the device(s) unable to detect the Wireless Network due to Wireless Intereference,

Here are some articles that you may find helpful please see the link below.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it will go.

Cheers!

I have the above modem and the 2.4 GHz WiFi will not work unless I manually select a channel. In Auto I can't see my networks. The modem was replaced by TPG but the new one is exactly the same!

Is there some way to fix this or upgrade our firmware??

[bjselby]

I certainly found it strange that the same sault is present on both modems. I have tried three different devices and none can see the 2.4GHz WiFi networks with the channel set to "auto". If I manually select a channel (I tried 1 and 5) then all devices can see the 2.4 GHz WiFi network. I mean it's a work-around but really it should work with auto channel.

[Ahra_G]

It certainly seemed odd that both equipment presented same issue although we're not eliminating the possibility that it could happen, @bjselby. 

I have informed the assigned Tech specialist regarding the issue. 

Please await for a call on 08 November 2021 between 1-3PM AEDT for further assistance. 

Regards,

Ahra_G