Get online support
We've been experiencing drop outs and disconnections the whole day. Please provide the latest version of the firmware, thanks.
Firmware version: 1.1.0 0.9.1 v5006.0 Build 190305 Rel.72906n
Hardware version: Archer VR1600v v2 00000000
Hi @arasukoh,
We'd be glad to check if your modem has the latest firmware. Also, it is best to run tests on your service if you're experiencing connection issues.
Please confirm your TPG account details via private message so we can pull up your account.
Thanks!
Ahra_G