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Archer Vr1600v 2.4 Ghz not showing up

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Nisha_Joseph
Level 2

Hi,

 

My Wifi 2.5 Ghz is not showing up,I tried restarting through the admin access and done the physical reset too, but problem still exist, In router admin page 2.5 Ghz wifi shown as yellow while 5Ghz is as blue-Image attached for reference.

 

 

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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4 REPLIES 4
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

peter_k
Moderator

Hi

 

As discussed your 2.4Ghz Wifi band is now working.

 

If you have any further issues please let us know.

 

Regards,

Peter

Taxxon
Level 2
I'm having the same problem I can not send a PM
BasilDV
Moderator

Hi @Taxxon

 

For additional security, we require customers to post or comment for once to turn level 2 in order to send a PM.

We've checked your username and can confirm that you are now level 2.

 

Please check if you can now send a PM.

 

BasilDV