May I get the latest firmware also?
I have my TPLINK modem is currently on:
Firmware Version:0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n
Hardware Version:Archer VR1600v v1 00000000
I have multiple connection problems on LAN as well as WiFi. Have performed a reset to factory defaults - but still the same problems. The router used to work satisfactory till now. Suspect a hardware failure but maybe a firmware update would be the first attempt o try fix the problem.
Welcome to TPG Community!
It appears that the firmware of your modem is the latest one.
If you are experiencing issues with the connection via LAN and WiFi, I'll arrange a call from our Tech team to look into it further.
Please send me a PM with your preferred time and best number to be contacted.
have in mean time done a hardware reset and manually configured all my LAN and WiFi settings again. Quite a bit of work if this happens often. Any way to export the settings? Apart from screenshots, obviously.
Have placed a little fan close to the modem, seems to be stable now but have the feeling it might be dying slowely. Any chance to get a replacement ?
Thanks for the update.
As you've advised @Shane that the modem/router is pretty hot even though it is running in an air-conditioned room.
Also, given that you've performed the necessary troubleshooting, it is possible that you are correct about the life of the modem/router.
I'll request for a replacement modem/router, since it is still within warranty.
Please send me a PM with your preferred shipping address.