Authenticate Router, no internet but installed, FTTB

[Madelinejae]

I have set up my modem into the correct ports, 2.4g, 5g. Power button and LAN4 (computer connected), are all solid green, DSL flashes sometimes and the internet button is off. I believe this is because the router needs authentication. HOW DO I DO THIS?

[BasilDV]

Hi @Madelinejae 

Thanks for raising this with us.

We were able to locate your account using your Community details and can confirm that the service has been installed.

Please check this article to confirm that you have the correct setup for your NBN FTTN service.

• Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide

Make sure that the modem/router is connected directly to the wall socket without a splitter/filter.

Let us know how it goes.

BasilDV