Broken modem

[andyt]

Hello, our modem doesn't appear to receive power anymore and all lights are off.

The modem was installed newly along with the nbn box around July 2020 (around 2 years ago).

What are our options?

[Shane]

Hey, @andyt

Let us help check the warranty status of the modem and see if we can request for a replacement. Could you shoot us a PM with your details.

How to send a PM? 

Regards,

Hello, our modem doesn't appear to receive power anymore and all lights are off.

The modem was installed newly along with the nbn box around July 2020 (around 2 years ago).

What are our options?