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Setting up VX-420-G2v modem/router

Hunter12
Level 2

Hello everyone,

 

TPG has kindly sent us a new modem (VX420-G2v) to improve our NBN experience.

Compred to the existing one we're having (Archer VR1600v), the new one looks cool with better specs. 

 

However, we are having difficuty in setting it up.

 

This message comes up on our computer screen:

 

"Your newly installed broadband equipment is waiting to be automatically configured".

 

And it stays that way for ages!

 

(All I've been trying to do is to follow the "Quick Installation Guide")

 

Does anyone knows why?

 

Your help is greatly appreciated!

 

Hunter
Screenshot from the smartphone when trying to get  some WiFi from the new modemScreenshot from the smartphone when trying to get some WiFi from the new modem

 

  

2 REPLIES 2
orbistat
Level 8

Hi @Hunter12 You may have to wait up to 6 hrs max for the auto configuration server to register your device, usually quicker but that depends on what time it started polling for a response, for example the 'acs' may activate services at 10:00 and again at 16:00 so 6hr intervals. If it's been longer than 6 hrs contact support.


 

david64
Level 13

Hi @Hunter12 . You might be able to do manual config.

https://community.tpg.com.au/t5/Modems-and-Devices/Setup-and-Configuration-for-TP-Link-VX420-G2v-mod...

You probably have cabling correct. There is a section on entering your username and password.