Can not connect either ethernet or wifi on Archer VR

[adsly0g9]

hi there,
I dont know why I suddenly cant connect through my internet at all either via ethernet or wifi. NBN is connected and checked with tplinkmodem.net said internet status is connected as well.

unplug and re-switch and even factory reset still nothing happen. can anyone please help. thank you

[Ahra_G]

Hi @adsly0g9,

We advise customers to check if their service is affected by an unplanned or planned outage before performing any troubleshooting.

• How to Check for NBN Network Outage
• TPG service status

If it's not listed, you may proceed on following the steps from this article: 

• Troubleshooting No Internet Connection

If the issue persists, please send your TPG Customer ID/username via private message so we can locate your account and check the status of your connection.

Thanks! 

Ahra_G