Hi @jack5, we have escalated the issue to our Engineering Team and the case engineer will contact you within the day to discuss the progression of the case.
If there's a need for us to send a technician, you will be advised via SMS or phone call.
Please also PM us your best contact number and most convenient time to receive a call.
Hi @jack5, thanks for providing the contact details via PM. We have checked the status of your case and we can see that an NBN technician has been booked to further investigate the issue.
We have PM'd you the details and if you want to reschedule this, please let us know so we can advise our Engineering Team.
The team is closely monitoring your account and the case engineer will be in touch for any additional update.
Let us know if we can be of further assistance. Thank you.