Chromecast errors

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Level 3

Attached are shots of tv screen with  Google home shots which I get trying to reconnect Chromecast  to the NBN with the new modem router provided. 4A82073B-1E79-4166-A7CD-BBD04AD521D0.jpegDC262338-8E73-4550-B27E-49DA09E27C3B.png5FCA9B72-2834-49AE-98A2-E3FA8AA86C1B.png

7 REPLIES 7
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Moderator

Hi @philt2113 ,

 

Welcome to the community!

 

We've seen that one of our Colleague responded to your initial post located here.

 

We'd like to confirm what troubleshooting have you done so far?

 

On our supplied modem/router please try to enable to IGMP Snooping mode. See screen shot below.

 

Access modem/router's settings 192.168.1.1

 

Network Tab > LAN Settings 'Advanced Tab' enable IGMP Snooping > Snooping mode 'Allow'

Please see screen shot below.

 

chromecastTS.png

 

Let us know how it will go.

 

Cheers!

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Level 3

How and where do I access the modem settings?

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Moderator

Hi @philt2113 

 

To access your Router settings.

 

You need to open a browser (Ex. Google chrome, FireFox, Safari, etc.), then type on the address bar the numbers 192.168.1.1.

 

It will ask for you to login, just type 'admin' on both the username and password. Then follow the steps that are given by @Shane 

 

Regards,

BasilDV

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Level 3

Modem Router lan settings were checked and  already set as shown by Shane

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Moderator

Hi @philt2113, we have arranged a senior technical specialist to contact within the day for assistance.

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Level 3

Smiley Happy

All good Chromecast connected and casting to my TV.

Many thanks to your tech guy Jay for the time, effort  and patience he spent talking me through to this conclusion.

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Moderator

Great!

 

Thanks for the update @philt2113.

 

Enjoy your service and don't hesitate to contact us should you require further assistance.

 

Cheers!

BasilDV