My setup:
- NBN via FTTP
- Using RT-AC68U Wireless-AC1900
My issue:
My router is connected (as per the TPG provided instructions) and I am able to access the internet. However, the router portal (router.asus.com) shows Internet Status as Disconnected, and I am unable to check for firmware updates as I receive an error stating the router is unable to connect to the ASUS server.
What I have tried so far:
- Confirmed that I am using the correct UNI-D Port (Port 2) as specified in an email from TPG. I have also tried the other ports with no luck
- Confirmed via whoismyisp.org that 'iiNet also known as TPG' is my ISP (I just moved over from Telstra)
- Amended the LAN Port to Manual with VID=2 and PRIO=0 as stated elsewhere in this community with no luck (I receive no internet when this config is amended)
- Tried upgrading the firmware however, router states access to the ASUS server not available. Tried a manual upgrade of the firmware and it too failed
In summary:
I have connected my ASUS AC68U router and am receiving internet however, my router portal shows the internet status as disconnected. Router firmware updates cannot be completed.
What am I doing wrong?
Thanks
