Hi @Helpplease
You may need to inquire with the VPN provider on what's the requirement for their system to work.
Be reminded that your Home Wireless/5G Home Wireless broadband is using CG-NAT.
What is CG-NAT?
Techy types should be aware that Home Wireless Broadband uses CG-NAT. Carrier-grade NAT (Network Address Translation) is a type of network that assigns services with a private IP address, instead of a dynamic public IP address. Our network will then translate that private address into a public address. This means that the following items (which depend on internal NAT) will not work on Home Wireless Broadband:
- Port forwarding
- Hosting web, email or file servers internally
- Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
- Remote Access (i.e. accessing your home computer or devices from another location)
Have a good day!
BasilDV
