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TPLink Modem VR1600 v2 Firmware Version:0.1.0 0.9.1 v5006.0 Build 220518 Rel.32480n not working

wzis
Level 2

After someone in TPG updated my modem's firmware to this version, our internet became not usable: the internet can only survive for a minute or so, then it will disconnect, and after 2 minutes or so, recover back. repeatedly.

4 REPLIES 4
Shane
Moderator

Hi @wzis,
 

The dropout issue affecting the service has been escalated to our Engineering Team and now under invetsigation. Expect updates from our Engineering Team as soon as it becomes available.

 

Regards,

 

After someone in TPG updated my modem's firmware to this version, our internet became not usable: the internet can only survive for a minute or so, then it will disconnect, and after 2 minutes or so, recover back. repeatedly.
 

wzis
Level 2
Any update from your engineering?
Shane
Moderator

Hi @wzis,

We noticed that you have been reached by one of our Engineers, we will keep an eye on this. Expect more updates as soon as it becomes available, should you require more assistance Please let us know.

 

Regards,

 

Any update from your engineering?

wzis
Level 2

The case escaplated to engeering has been more than 24 hours, but didn't get any update from it, are they really working on it or not?