The VoIP now is working, thanks. ... View more

Can TPG support fix the setting for my VoIP? We need the VoIP to receive some calls. ... View more

With the new modem, the VIOP is not working (very likely, it has not been setup on this modem, please help. Also, as our own modem now with the firmware could not work properly, please confirm with your manager Ben, we will not need to return the new modem, and your people will be able to setup my VOIP on this new modem. Please let me how it goes. ... View more

we have received a modem from TPG and that modem is working, so confirm it's the firmware caused problem to our VR1600 modem. ... View more

The case escaplated to engeering has been more than 24 hours, but didn't get any update from it, are they really working on it or not? ... View more

Any update from your engineering? ... View more

Any update? It's been more than 3 days we have no internet access, can't study, can't work. ... View more

If you can't send a SIM to us tomorrow morning, make sure you send a TPG technician to our place to confirm the issue is TPG issue and will try to update the firmware to fix it, or send us a new modem as originally proposed for us to try. ... View more

So, instead of sending a NBN technician to our place to check, you should send us a sim card for us to use, and in the same time, check the firmware, find a solution to fix it. ... View more

I can confirm, our internet connection issue is caused by the firmware update, as the modem now keeps restarting, so even WiFi is not stable, got cut repeatedly. ... View more

If that is the latest, then it is very bad, the modem now can't be used: it keeps drop off and restart. Please find a way to fix it. ... View more

I found our VR 1600's firmware version became rel 32480n, which seems even older than earlier, and it's very unreliable now, couldn't use internet for work. Please help to fix it asap. ... View more

My modem's firmware version is very old: Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n Hardware Version:Archer VR1600v v2 00000000   Where can I download the newer firmware? Thanks. ... View more