Connecting new modem to existing network

[nickstevens]

Trying to connect new tplink AC1200 ArcherVR300 to our network after a storm knocked out the original tpg supplied one. Getting dsl light, but not connecting to internet. Can we please check our set up and connection, thanks

[david64 · Accepted solution]

Hi @nickstevens . Are you on FTTB/FTTN?

Do factory reset on VR300.

This iiNet article has instructions for the VR900 which has same menu as VR300.  TPG also use vlan id 2 for fttb/fttn if on Bundled NBN/VOIP plan.

https://help.iinet.net.au/how-set-tp-link-archer-vr900-nbn-fttbn

[nickstevens]

We have NBN FTTN Broadband SL Bundle Standard. I had tried a reboot, but will review the link you sent to iinet. What is vlan id 2?

[david64]

@nickstevens . Vlan id 2 is a setting needed for Bundled NBN/VOIP plan even if your router doesn't have VOIP function, like VR300. If you have a Data Only plan, vlan id setting is not used.

Try it both ways.

[nickstevens]

@david64 you are a superstar, those extra few instructions in the iinet set made all the difference! Thanks so much! The entire family is very pleased!