Connection lost to TP-LINK Archer VR1600v

[Anonymous]

Hi @Jono87

We noticed that your service has been connected for 7h 32m. Let us know should you require further assistance.

Regards,

[Jono87]

I will provide update tonight.

[Rica_R]

Thanks @Jono87, keep us posted.

[Jono87]

Hi,

The modem works as expected tonight.
Not sure why all the lights off except the power light last night.

Can we please monitor for another 24 hours?

Thanks

[Rica_R]

Sure @Jono87, 

We'll have this monitored for the next 24 hours and feel free to message us if you notice any changes on your connection. 

[Rica_R]

Hi @Jono87,

We've seen that your connection has been stable for more than 24 hours since you have raised the concern. 

Should you require any further assistance, please let us know. Thank you.

[Jono87]

It seem wifi connection is lost from the router at the moment. All lights are on.

Can you check the router please?

Thanks

[Riezl]

Does that include the 2.4GHz and 5GHz light, @Jono87?

Can you check if your devices are detecting the Wi-Fi network?

[Jono87]

2.4ghz and 5ghz wifi ssid diappear on all devices.

All wifi devices at home lost connection from router

[Jono87]

We have not restarted the router yet. Can you see what is the issue?