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Connection lost to TP-LINK Archer VR1600v

Moderator

Hi @Jono87

 

We noticed that your service has been connected for 7h 32m. Let us know should you require further assistance.

Regards,

Level 3
I will provide update tonight.
Moderator

Thanks @Jono87, keep us posted.

 

 

Level 3
Hi,

The modem works as expected tonight.
Not sure why all the lights off except the power light last night.

Can we please monitor for another 24 hours?

Thanks
Moderator

Sure @Jono87

 

We'll have this monitored for the next 24 hours and feel free to message us if you notice any changes on your connection. 

Moderator

Hi @Jono87,

 

We've seen that your connection has been stable for more than 24 hours since you have raised the concern. 

 

Should you require any further assistance, please let us know. Thank you.

Level 3
It seem wifi connection is lost from the router at the moment. All lights are on.

Can you check the router please?

Thanks
Moderator

Does that include the 2.4GHz and 5GHz light, @Jono87?

 

Can you check if your devices are detecting the Wi-Fi network?

Level 3
2.4ghz and 5ghz wifi ssid diappear on all devices.

All wifi devices at home lost connection from router
Level 3
We have not restarted the router yet. Can you see what is the issue?