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Connection lost to TP-LINK Archer VR1600v

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Moderator

Hi @Jono87

 

We noticed that your service has been connected for 7h 32m. Let us know should you require further assistance.

Regards,

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Level 3
I will provide update tonight.
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Moderator

Thanks @Jono87, keep us posted.

 

 

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Level 3
Hi,

The modem works as expected tonight.
Not sure why all the lights off except the power light last night.

Can we please monitor for another 24 hours?

Thanks
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Moderator

Sure @Jono87

 

We'll have this monitored for the next 24 hours and feel free to message us if you notice any changes on your connection. 

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Moderator

Hi @Jono87,

 

We've seen that your connection has been stable for more than 24 hours since you have raised the concern. 

 

Should you require any further assistance, please let us know. Thank you.

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Level 3
It seem wifi connection is lost from the router at the moment. All lights are on.

Can you check the router please?

Thanks
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Moderator

Does that include the 2.4GHz and 5GHz light, @Jono87?

 

Can you check if your devices are detecting the Wi-Fi network?

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Level 3
2.4ghz and 5ghz wifi ssid diappear on all devices.

All wifi devices at home lost connection from router
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Level 3
We have not restarted the router yet. Can you see what is the issue?