Once again I have crap speeds, on my NBN 100 Plan
4.32mbps down 4.22 up
I have done everything on your checkist yet again with no improvement.
I have had bad speeds pretty much since I signed up with TPG and find teathering to my mobile is by far faster. I basically only run my laptop on the NBN connection now. how do I run a business with this crap?
Welcome to the Community!
Thanks for raising this with us. The speedtest results you've provided is indeed not normal for an NBN100 plan.
I was able to take a closer look at your account and run tests as well. We can definitely say that there are no network-related issues that will affect your connection at the moment. In addition, your modem is registering a transfer rate of 97 - 99Mbps.
To better understand as to why you're unable to get a better result, can you provide us the following information:
Should this be narrowed down to a WIFI issue, you may check this link on how to improve your connection speed over WIFI: Wireless Channel on your modem - what is it and why should I change it?
I have tried both of the wifi bands.
I have also tried directly connected via ethernet cable, the speeds quoted were attached to ethernet! Wifi speeds are comming back at approx the same on both bands!
http://tpg.speedtestcustom.com/result/4423f8e0-1595-11ea-a6a5-55a950245aa7 this is directly connected to the ethernet now.
Thanks for keeping us posted @sabowles.
We'd like to have a better understanding of your connection concern as the speed test is still low.
I can look at arranging for a member of our Technical team to contact you, however given the current time I expect that this will take place tomorrow. What would be the best time for us to get in touch and on what number?
Please send us a PM with your contact details. Thank you.