TPG Community

Get online support

Crap speed yet again!!!

Level 2

Once again I have crap speeds, on my NBN 100 Plan

4.32mbps down 4.22 up

I have done everything on your checkist yet again with no improvement.

I have had bad speeds pretty much since I signed up with TPG and find teathering to my mobile is by far faster. I basically only run my laptop on the NBN connection now. how do I run a business with this crap?


Hi @sabowles 


Welcome to the Community!


Thanks for raising this with us. The speedtest results you've provided is indeed not normal for an NBN100 plan.


I was able to take a closer look at your account and run tests as well. We can definitely say that there are no network-related issues that will affect your connection at the moment. In addition, your modem is registering a transfer rate of 97 - 99Mbps.


To better understand as to why you're unable to get a better result, can you provide us the following information:

  • Are all your devices on WIFI connection?
  • Is it possible to connect a computer/laptop via ethernet and test for comparison? This is to determine if the issue is WIFI-related only or something else that we need to look into further.
  • Which WIFI network band are you connected to? The modem provides two WIFI network bands (2.4GHz and 5GHz). The WIFI names are similar except for _5G for one of the WIFI networks. Please test both connections for comparison.

Should this be narrowed down to a WIFI issue, you may check this link on how to improve your connection speed over WIFI: Wireless Channel on your modem - what is it and why should I change it?




Level 2

Hi Will,

I have tried both of the wifi bands.

I have also tried directly connected via ethernet cable, the speeds quoted were attached to ethernet! Wifi speeds are comming back at approx the same on both bands! this is directly connected to the ethernet now.




Thanks for keeping us posted @sabowles.


We'd like to have a better understanding of your connection concern as the speed test is still low. 


I can look at arranging for a member of our Technical team to contact you, however given the current time I expect that this will take place tomorrow. What would be the best time for us to get in touch and on what number?


Please send us a PM with your contact details. Thank you.