DSL light flashing, internet light won’t turn on

[Hamishgleeson98]

Just got my modem replaced. However, the new modem will not connect to the internet. The modem has power although the DSL light just constantly flashes and the internet light won’t turn on

[BasilDV]

Hi @Hamishgleeson98

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

In your case, there was a fault within the NBN network which was resolved. Your service is now working using the replacement modem that was provided.

BasilDV