Following a thunderstorm in Melbourne Friday my NBN (HFC) modem has died. There a no lights on the front panel. There is no indication that the modem is alive. I removed the power adaptor plug from the back of the modem and confirmed that it is supplying 12VDC to the modem. I have emailed Helpdesk twice but have received no further communication with TPG. The modem also provides the land line to my premises.