Dead Arris cm8200

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Level 1a
Following a thunderstorm in Melbourne Friday my NBN (HFC) modem has died.
There a no lights on the front panel. There is no indication that the modem is alive.
I removed the power adaptor plug from the back of the modem and confirmed that it is supplying 12VDC to the modem. I have emailed Helpdesk twice but have received no further communication with TPG.
The modem also provides the land line to my premises.
1 REPLY 1
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Moderator

Hi @anajeeba56

 

Apologies for the delay in response. 

 

I have likewise replied to your post here:

https://community.tpg.com.au/t5/Modems-and-Devices/Replacement-arris-8200-modem/m-p/45977#M5457

 

Feel free to let us know should you require further assistance. 

 

 

Thanks!