Replacement arris 8200 modem

[anajeeba56]

How can I replace my arris cm8200 cable modem as its not working
Thanks

[Ahra_G · Accepted solution]

Hi @anajeeba56, 

Welcome to Community! 

The account I've located showed that the issue is now raised to our Engineering team and that an appointment has been booked on Tuesday, 18 February 2020, between 8AM - 12PM. Please ensure that your or someone of legal age is present during the visit. 

I have also noted and informed our Engineering team about the status of your ARRIS modem. 

Should you have further queries, please don't hesitate to let us know. 

Regards,

Ahra_G

[anajeeba56]

Thanks I have been contacted👍👍

[cvabooth]

I have had to revert to my Arris cm820 as the cm8200 never gets past flashing the upstream ans downstream lights. No online light. Rang support but they were useless.

[Riezl]

Hi @cvabooth , we are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused.

Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.