Didn’t get the nbn box

[roshan64]

I just registered into a nbn internet plan and got the router today. But I didn’t get the nbn connection box for the connection. Can I get the nbn box delivered to my address as soon as possible?

[Ahra_G]

Hi @roshan64,

We were able to locate your account using your community details.

Your address was tagged as Service class 34, which means that the wall plate and NBN NCD box is in place. The NBN NCD should not be taken or sold as it is nbn™ property. 

If the NCD box is missing, we will raise this with our Provisioning Team which will then be raised to NBN Co. A Case Manager will be in touch with you within 24 to 48 hours as soon as an update becomes available. 

We apologise for the inconvenience. 

Regards,

Ahra_G