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Email rejection by server

Level 1b

After travel Overseas my emails have been rejected by server, I receive ok but can’t send. Please let me know what I can do. I keep getting this problem and can’t send emails on either iPhone or iPad for some reason


Hi @Antonio1


For us to have a better understanding on how to assist you with your email concern, would you be able to provide us an insight on the following:

  1. Do you get an error message? Provide a screenshot if possible.
  2. Just to clarify, the email address you're having an issue with is a TPG email account?
  3. Are you able to receive emails at least?
  4. Kindly check the Outgoing settings you're using
  • SMTP:
  • Username: your TPG username
  • Password: your TPG password
  • Authentication: Password
  • Server Port: 25


Level 1a
I am having trouble sending emails

Hi @Ireneandlen,

Welcome to the community!

We did an article that you may find helpful, this will guide you to perform basic troubleshooting with Email Rejection Issue. See link below.


Cannot Send Email Rejected by the Server/Banned from using SMTP


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.