Ethernet cable not connecting to WAN port on VR1600v

[cd-4]

I purchased a longer ethernet cable so I could move the modem (Archer VR1600v) to a different location. The ethernet cable doesn't connect to the WAN port on the modem (no lights) from the NBN connection box. Is this an issue with the type of cable I purchased which is a CAT 6E?

I've tried connecting the cable to other devices such as to my laptop, PC, and an old modem, and it works fine.

Thanks in advance for responding.

[BasilDV]

Hi @cd-4,

Welcome to TPG Community!

The standard Ethernet cable for the Archer VR1600v is the RJ45 Ethernet cable or Cat6.

You might need to ask for a replacement at the store where you purchase it.

Regards,

BasilDV