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Ethernet cable not connecting to WAN port on VR1600v

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Level 1c

I purchased a longer ethernet cable so I could move the modem (Archer VR1600v) to a different location. The ethernet cable doesn't connect to the WAN port on the modem (no lights) from the NBN connection box. Is this an issue with the type of cable I purchased which is a CAT 6E?

 

I've tried connecting the cable to other devices such as to my laptop, PC, and an old modem, and it works fine.

 

Thanks in advance for responding.

1 REPLY 1
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Moderator

Hi @cd-4,

 

Welcome to TPG Community!

 

The standard Ethernet cable for the Archer VR1600v is the RJ45 Ethernet cable or Cat6.

 

You might need to ask for a replacement at the store where you purchase it.

 

Regards,

BasilDV