TPG Community

Get online support

FTTB - 5GHz Dropping

_jb
Level 2
Level 2

Hi,

 

I have a FTTB connection.

 

My 5GHz band keeps dropping out lately. I would like to know whether the hardware and firmware on my device are the latest.

 

Firmware Version: 1.1.0 0.9.1 v5006.0 Build 200826 Rel.77218n

Hardware Version: Archer VR1600v v1 00000000

 

Cheers

3 REPLIES 3
Riezl
Moderator

Hi @_jb ,

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

_jb
Level 2
Level 2
Thanks

Can you please tell if my firmware and hardware versions are the latest?
Riezl
Moderator

Hi @_jb , please be advised that your modem has the latest firmware.