FTTB NTU Huawei PSE-211 failed

[shui18]

The Huawei PSE-211 of my TPG FTTB failed. There is no light on the black NTU box. Can I order one from TPG to replace it myself?

[Riezl]

Hi @shui18, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[shui18]

Hi,

I have reported the fault to support hotline. They are sending a replacement NTU.

Thanks,

[Anonymous]

Hi @shui18,

We are glad to know that you have been assisted with our Technical Team and arranged a replacement for the NTU.

Let us know should you require further assistance.

Cheers!

Hi,

I have reported the fault to support hotline. They are sending a replacement NTU.

Thanks,