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FTTB NTU Huawei PSE-211 failed

shui18
Level 2

The Huawei PSE-211 of my TPG FTTB failed. There is no light on the black NTU box. Can I order one from TPG to replace it myself?

 

 

3 REPLIES 3
Riezl
Moderator

Hi @shui18, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

shui18
Level 2

Hi,

I have reported the fault to support hotline. They are sending a replacement NTU.

Thanks,

Shane
Moderator

Hi @shui18,

 

We are glad to know that you have been assisted with our Technical Team and arranged a replacement for the NTU.

 

Let us know should you require further assistance.

 

Cheers!

 

 

Hi,

I have reported the fault to support hotline. They are sending a replacement NTU.

Thanks,