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Fast 5866T modem cannot modify settings

Mark14
Level 3

Hi there,

 

My Fast modem initially allowed access to and modification of wireless settings etc. But for no apparent reason, this access fails. Then all I get is "Please wait..." (see image).

 

I need to be able to turn off the 5Mhz radio to add a 2.4Mhz device. I can't do this. It's driving me insane.

 

Please let me know how to recover the access? I have restarted the modem many times. I have hard-reset it and although this worked a few times, it does not work now. And let's be honest, that is no solution.

 

Please advise!

 

Thank you, Mark

 

1 REPLY 1
Ahra_G
Moderator

Hi @Mark14

 

Send in your account number or customer ID via private message so we can assist and have this checked with our Tech team. 

 

Thanks! 

Ahra_G