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My VX220-G2V from TPG has an issue, every few days, my devices show no internet connection with 5G. However, the 2.4G always works perfectly. I have to reboot the router, then it will be back to normal. So I am thinking maybe I need to update the firmware. Can you please provide the latest download link?
Thank you in advance.
Hi @vermouthaaron,
Let us have a look what causing this issue and get to the bottom of this. Could you shoot us a PM with your details.
Regards,
My VX220-G2V from TPG has an issue, every few days, my devices show no internet connection with 5G. However, the 2.4G always works perfectly. I have to reboot the router, then it will be back to normal. So I am thinking maybe I need to update the firmware. Can you please provide the latest download link?
Thank you in advance.
Can you please directly send me the download address? I think I just want to update the router.
Thank you.
Hi @vermouthaaron,
The only way to update the firmware of the modem is OTA. Shoot us a PM with your details to proceed with the update.
Regards,
Can you please directly send me the download address? I think I just want to update the router.
Thank you.
I am also experiencing same issue constantly. Does a firmware update resolve it?.
Hi @bghncs264,
Welcome to TPG Community!
Kindly send us a private message with your TPG customer ID, so we can organise your request for firmware update.
Regards,
Angeli
Hi There,
I had bought and had this shipped 5 months ago, but the 5g doesn't work. The range is well WORSE Than the 4 year old router I had and it just doesn't WORK!!!..
I work for an enterprise Call Center and well half my job is abt connectivity. this is really not helping. So please if you have a firmware please send it through or maybe a new Modem.
Best regards,
Anzar