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Firmware update for HG659

kp80gp81
Level 2

Hello - having some issues with stability on VPN.

Please can my HG659 firmware be updated to latest.

 

Current:

Product type: HG659
Device ID: 00E0FC-J3N8W17207004897
Hardware version: VER.B
Software version: V100R001C216B111
7 REPLIES 7
David_M
Moderator

Hi @kp80gp81 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @kp80gp81 

 

I have escalated this to our hardware teams to get the firmware pushed out to your modem.

Give it 24-48hrs, then re-boot your modem and check if the updated has gone through.

 

Thanks,

bartknee
Level 2

I have the same modem as OP and also experiencing stability issues while on VPN. Can you upgrade my firmware as well:

 

Product type:HG659
Device ID:00E0FC-J3N8W16923007555
Hardware version: VER.B
Software version: V100R001C216B111

Shane
Moderator

Hi @bartknee,

 

Please send me your account details (Username/Customer ID together with the address on file) to process this request.
 

Regards, 

 

 

I have the same modem as OP and also experiencing stability issues while on VPN. Can you upgrade my firmware as well:

 

Product type:HG659
Device ID:00E0FC-J3N8W16923007555
Hardware version: VER.B
Software version: V100R001C216B111

Shane
Moderator

Thanks for sending me your details. The firmware upgrade has been requested expect an update for the next 3-5 working days. You may experience connection dropout once it becomes updated. Let us know should you require further assistance. Cheers! 

bartknee
Level 2

Hello,

 

After a long time I am now experiencing the same problems again, often loosing my connection when on VPN, typically this happens right at the start of a zoom call. Can we try another update? Or any other suggestion? 

 

Current  SoftwareVersion: V100R001C216B113

Shane
Moderator

Hi @bartknee 

 

We can confirm that the modem/router has the latest firmware version. Could you shoot us a PM with your details so we can proceed with the initial investigation to fix the issues affecting the service.

 

How to send a PM? 

 

Regards,

 

Hello,

 

After a long time I am now experiencing the same problems again, often loosing my connection when on VPN, typically this happens right at the start of a zoom call. Can we try another update? Or any other suggestion? 

 

Current  SoftwareVersion: V100R001C216B113