My modem doesn’t work

[cisilia]

Suddenly it is off, I have no idea why it is like this.

[Aubrey]

Hi @cisilia, does the modem has no power at all? Make sure it's connected to a direct power source, check the cables as well.

If same thing, send us a a private message with your account details so we can check the warranty and your options for replacement.

Thanks,

Aubrey