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Firmware update for HG659

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Level 1a

Hello - having some issues with stability on VPN.

Please can my HG659 firmware be updated to latest.

 

Current:

Product type: HG659
Device ID: 00E0FC-J3N8W17207004897
Hardware version: VER.B
Software version: V100R001C216B111
5 REPLIES 5
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Moderator

Hi @kp80gp81 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @kp80gp81 

 

I have escalated this to our hardware teams to get the firmware pushed out to your modem.

Give it 24-48hrs, then re-boot your modem and check if the updated has gone through.

 

Thanks,

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Level 1c

I have the same modem as OP and also experiencing stability issues while on VPN. Can you upgrade my firmware as well:

 

Product type:HG659
Device ID:00E0FC-J3N8W16923007555
Hardware version: VER.B
Software version: V100R001C216B111

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Moderator

Hi @bartknee,

 

Please send me your account details (Username/Customer ID together with the address on file) to process this request.
 

Regards, 

 

 

I have the same modem as OP and also experiencing stability issues while on VPN. Can you upgrade my firmware as well:

 

Product type:HG659
Device ID:00E0FC-J3N8W16923007555
Hardware version: VER.B
Software version: V100R001C216B111

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Moderator

Thanks for sending me your details. The firmware upgrade has been requested expect an update for the next 3-5 working days. You may experience connection dropout once it becomes updated. Let us know should you require further assistance. Cheers!