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Firmware update for HG659

astro79
Level 2

Hi,

 

Could I please request a firmware for my HG659 router as I'm having some intermittent issues with devices connecting to it.

 

Product type: HG659 

Device ID: 00E0FC-J3N8W17509005509

Hardware version: VER.B

Software version: V100R001C216B112


Thanks,

Adam

4 REPLIES 4
Riezl
Moderator

Hi @astro79 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

astro79
Level 2
Hi,

I did try to PM before posting however there is no “Send Message” on Moderator profiles as described in the PM instructions.

I will try on a desktop PC to see if it works there.

Thanks,
Adam
Riezl
Moderator

Hi Adam, we have received your PM. We have already requested a firmware upgrade and we'll let you know once an update is received. Thank you.

Riezl
Moderator

Hi, the modem's firmware has been upgraded. Let us know should you need further assistance. Cheers!