Firmware update for HG659

[astro79]

Hi,

Could I please request a firmware for my HG659 router as I'm having some intermittent issues with devices connecting to it.

Product type: HG659 

Device ID: 00E0FC-J3N8W17509005509

Hardware version: VER.B

Software version: V100R001C216B112

Thanks,

Adam

[Riezl]

Hi @astro79 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[astro79]

Hi,

I did try to PM before posting however there is no “Send Message” on Moderator profiles as described in the PM instructions.

I will try on a desktop PC to see if it works there.

Thanks,
Adam

[Riezl]

Hi Adam, we have received your PM. We have already requested a firmware upgrade and we'll let you know once an update is received. Thank you.

[Riezl]

Hi, the modem's firmware has been upgraded. Let us know should you need further assistance. Cheers!