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Frequent Disconnections FTTN

bluesbeatradio
Level 2

Hi,

I'm getting frequent disconnections everyday usually 60-90 seconds sometimes longer.

Attched is my Sam Knows screen. My username is blueswizard.

Please advise.

30 REPLIES 30
Ahra_G
Moderator

Hi @bluesbeatradio,

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

I've ran a remote test and it appears that you have a stable connection.

 

You may try following the articles above as it can be a Wi-Fi related issue.

 

 

Regards,

Ahra_G

 

bluesbeatradio
Level 2

My computers are connected by lan connection and not WiFi, so suggesting that it may be a wifi problem is not particularly helpful in this case.

Can you please monitor the line over a period of time.

There have been 35 disconnections in the past week as recorded by SamKnows monitoring equipment. Six disconnections today, the last one being at 10.09pm

Please advise

david64
Level 11

Hi @bluesbeatradio . When you get the disconnection, what happens to the Internet and DSL lights on the router?

Can you check the DSL info from the router. It shows current and max up and down line speeds and other line values. Check the router's system log for messages like:

PPP: ppp3 Peer not responding
PPP: ppp3 LCP down

PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"]

 

bluesbeatradio
Level 2

I will have to try and check the lights when it happens.

Looked in the system log and all the messages are for VOIP, and I do not use VOIP.

VOIP like this:

can not find any account forthe incoming call

Register to server address 172.26.0.81:5060

Errors:

ppp1

ppp1 Timeout waiting for PADO packets

ppp1 LCP down

ppp1 Peer not responding

 

hope this helps

david64
Level 11

@bluesbeatradio . The voip messages are a nuisance but are part of the deal.

(FTTN messages probably different from FTTC messages.)

The DSL up time is 12 days so at least the connection to the node is ok. 

Must mean the DSL light stays on but maybe Internet light goes off (?).

While the connection is working, can you take note of the public ip address of the router and the default gateway. After the next disconnection recovers, note them again and see if they have changed. Collect the system log for the duration of the disconnection and recovery. And a fresh copy of the DSL info. And the current SamKnows display. 

Reply to the moderator with all this.

bluesbeatradio
Level 2

Just wondering if I have the latest firmware?

Hardware Version:Archer VR1600v v2 00000000

Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Also public ip has not changed and I havent yet noticed if internet & DSL lights go out on modem, as they are very brief outages I may not have noticed.

david64
Level 11

@bluesbeatradio . Build 200810 is the latest.

The combination of whether the ip address changes or not and if the router log has ppp messages should indicate where in the network the failure occurs.

bluesbeatradio
Level 2

Hi there seems to be a number of event around the morning of 24/8/21 12.02am to 12.15am.

Most of them refer to "ppp1 Timeout waiting for PADO packets" whatever they are.

Public ip hasnt changed.

Log and sam Knows

How can I send the log.txt file? ...and is it the debug info you need or ppp?

 

cheers, Geoff

bluesbeatradio
Level 2

ppp 1st page attached