Frequent Disconnections FTTN

[bluesbeatradio]

this is all I have on the ppp messages from log

[Riezl]

Hi @bluesbeatradio , we'd like to arrange one of our technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.

To send a PM, please refer to this link: How do I private message (PM) in the community

[bluesbeatradio]

Yeah well after I spoke to one of your "technical specialists" who's english was hard to decipher, I had a week of no drop outs.

But it's back again as you can see from this SamKnows screenshot. So if it can go away for a week why can't it go away for good?

[BasilDV]

Hi @bluesbeatradio

We checked the account and it shows that the service is working within specification and shows to be stable.

Did you notice any changes with the light status of the modem/router when the connection drops out?

BasilDV

[bluesbeatradio]

No, I didn't notice

[Riezl]

Hi @bluesbeatradio , may we know if you are still having issues with the service?

[bluesbeatradio]

Hi, Attached is the Sam Knows disconnections log for the last week, so yes ,still getting short disconnections.

[Ahra_G]

Hi @bluesbeatradio, your connection to our line and server seems good as it indicates a session for almost a week now.

I'd recommend to monitor it in the meantime and watch out for actual drop outs that will occur. 

-Ahra_G

[bluesbeatradio]

I am totally frustrated with these dropouts all the time.

Will you please get NBN to rectify the line. It was good for a week after I first complained, so what did you do then?

I'm Over it, next step will be ombudsman.

I don't want a so called technical expert to contact me who can't speak clear English. There has got to be something wrong with the NBN infrastructure.

Please advise what you are going to do?

[bluesbeatradio]

Here is log of dropouts up to now for this week.