Frequent brief outages

[climitchell]

Experiencing frequent brief outages. Sometimes resetting modem fixes the outage, sometimes not. Can't tell for certain if it's a faulty modem/router or the NBN connection but I suspect it's the TPG-supplied modem/router. Upgraded to a faster connection with little to no improvement. Losing phone calls and streaming shows often interrupted - very frustrating. Happy to purchase a higher spec modem/router if necessary.

Please test/review my connection history and advise. Cheers

[Riezl]

Hi @climitchell ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community