Getting a new modem

[Adam86]

Having modem problems, using the Huawei HG659, Wanted to see how to get a replacement.

[Riezl]

Hi @ Adam86 , can you tell us more about the issue you're experiencing with the modem?

[Riezl]

Hi @Adam86, we have checked the status of your connection and we are not detecting any fault on the line or network that may affect the performance of the service at the moment.

We understand that you'd like to get a modem replacement, but we'd like to make sure first, thus we are asking if you could tell us more about the modem issue you are experiencing.

Feel free to reply to this post. Thank you.

[Adam86]

Internet drops usually a few times a day for a few minutes each time and is currently out now and has been for nearly an hour.

A tech that came out a while ago recommended getting a new modem.

[Anonymous]

Hi @Adam86,

We ran an initial test to the service it shows a possible line fault affecting dropouts on the service. Send us your best contact number and preferred time, we'll have one of our Technicians contact you for real-time test and investigation. 

Internet drops usually a few times a day for a few minutes each time and is currently out now and has been for nearly an hour.

A tech that came out a while ago recommended getting a new modem.

[Adam86]

Available for the next 2 hours, otherwise all day tomorrow I'm available (Friday 16th)

[Riezl]

Hi @Adam86, apologies for the late response.  May we know what specific time you'd be available tomorrow?

[Adam86]

Hi, I had an nbn tech come out again on the 16th, internet was partially okay for a couple days, but is now out for a third time.

Available now or all day tomorrow.