HFC NTD not powering on after thunderstorms

[martinhoang14]

Hi, hoping to get some help with replacing a broken HFC NTD connection box after thunderstorms (all green lights not turning on, have troubleshooted and checked with a few power points).

Any help would be great!

[Angeli]

Hi @martinhoang14, 

We'll conduct an investigation on your HFC connection. Send us a PM with your TPG customer ID or username and we'll discuss it from there.

How do I private message (PM) in the community

Regards, 

Angeli
 

[Angeli]

Hi, 

Thanks for completing the account verification. I've raised an escalation for your NTD replacement and a case engineer will be in touch with you today. Your ticket reference number is #12867906. 

Regards, 

Angeli