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HFC NTD not powering on after thunderstorms

martinhoang14
Level 3

Hi, hoping to get some help with replacing a broken HFC NTD connection box after thunderstorms (all green lights not turning on, have troubleshooted and checked with a few power points).

Any help would be great!

2 REPLIES 2
Angeli
Moderator

Hi @martinhoang14

 

We'll conduct an investigation on your HFC connection. Send us a PM with your TPG customer ID or username and we'll discuss it from there.


How do I private message (PM) in the community

 

Regards, 

Angeli
 

Angeli
Moderator

Hi, 

 

Thanks for completing the account verification. I've raised an escalation for your NTD replacement and a case engineer will be in touch with you today. Your ticket reference number is #12867906. 

 

Regards, 

Angeli